Last Updated: April 10, 2024
At CS Gaming Hub, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions for refunds related to purchases made on our website.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this policy, please do not make purchases through our Service.
It is important to understand that CS2 skins and other items sold through our platform are digital products. Once delivered to your account, these digital items cannot be "returned" in the traditional sense. Due to the nature of digital goods, all sales are generally considered final after the digital item has been successfully delivered to your account.
However, we recognize that there may be legitimate situations where a refund is warranted, and we have established this policy to address such circumstances.
You may be eligible for a refund under the following circumstances:
If you have made a purchase and the digital item has not been delivered to your account within 72 hours of the confirmed payment, and our support team has been unable to resolve the delivery issue, you may be eligible for a full refund.
If the digital item delivered to your account significantly differs from what was advertised on our website (e.g., different float value, pattern, or condition than specified in the product description), you may be eligible for a refund or replacement, at our discretion.
If a technical issue on our end prevents the proper delivery or functionality of your purchased item, and our support team cannot resolve the issue within a reasonable timeframe, you may be eligible for a refund.
If you have been charged multiple times for the same purchase, you will be refunded for the duplicate charges once verified.
If you discover unauthorized purchases made from your account, you must contact us immediately. After verification and an investigation, we may issue a refund for such unauthorized transactions.
To request a refund, you must follow these steps:
Contact our support team through one of the following methods:
Your refund request must include:
All refund requests must be submitted within 7 calendar days from the date of purchase or attempted delivery. Requests submitted after this period may not be considered except in extraordinary circumstances, which will be evaluated on a case-by-case basis.
Upon receiving your refund request, our team will conduct an investigation to verify the claim. This process typically takes 3-5 business days but may be extended if additional information is needed.
If your refund request is approved, we will notify you via email. The notification will include details about the refund amount and the method of refund.
Once approved, refunds will be processed as follows:
Please note that while we process refunds promptly on our end, the actual time for the funds to appear in your account depends on your payment provider's policies and processing times.
Refunds will typically be issued using the same payment method used for the original purchase. In certain circumstances, we may offer alternative refund methods:
The specific refund method will be communicated to you when your refund is approved.
The following items and circumstances are generally not eligible for refunds:
We are not responsible for any restrictions, bans, or limitations imposed on your Steam account by Valve Corporation after purchasing items from our service. Such restrictions are beyond our control and are not grounds for a refund.
CS2 is continuously updated by its developers. We cannot offer refunds based on changes made to the game or to specific items by the game developers after your purchase.
Simple dissatisfaction with a purchase or "buyer's remorse" is not generally grounds for a refund. We encourage customers to thoroughly research items before making a purchase.
We recognize that exceptional circumstances may arise that are not explicitly covered by this policy. In such cases, our support team will review the situation on a case-by-case basis. The decision to issue a refund in such instances is at the sole discretion of CS Gaming Hub management.
CS Gaming Hub reserves the right to refuse refunds to customers who appear to be abusing our refund policy. Indicators of potential abuse include, but are not limited to:
We maintain records of all transactions and refund requests. Customers identified as potentially abusing our refund policy may have their accounts suspended or terminated.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We will indicate the date of the latest revision at the top of this page. It is your responsibility to review this Refund Policy periodically to stay informed of any updates.
Your continued use of our Service after we post any modifications to the Refund Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Refund Policy.
If you have any questions about our Refund Policy, please contact our customer support team:
Our support team is available 24/7 to assist you with any questions or concerns regarding refunds.